Terms and Conditions

Order Terms and Return Policy

Orders:

• All orders are received and processed at our office in Oakville, Ontario only.
• Your order will be shipped from either our St. Catharines, Ontario warehouse for Canadian orders, or our Nashville, TN warehouse for US orders.
• Orders are processed and shipped normally within 3 business days, and so arrival at your location depends on your distance from the warehouse.
• Canadian orders are normally shipped Canada Purolator courier.
• US orders are shipped via USPS.

Shipping Costs:

• We offer free shipping on orders over $60, except Hawaii and Puerto Rico. Please add $10 for those orders.
• Expedited orders may be arranged by calling our customer service at: (905) 412-0156 ext. 16

Returns:

This return and exchange policy applies only to purchases made on our Precidio web sites: Multiflasking.com, Drinkinthebox.com. If you purchased a Precidio product at a retail store, or from another online site, and are interested in returning it, please contact the original store or site directly, as we cannot accept their return.

Precidio Satisfaction:

Precidio is dedicated to providing you quality products and a great experience. If you are not satisfied with your order, you may call us for a refund or exchange, within 7 days of its receipt. Returned merchandise must be received in its original condition for full credit, and be sent with all accessories and packaging. We do not credit or refund shipping charges. After 30 days, we will not accept returns for any reason other than manufacturing defect.

Precidio Design Limited 2 Year Warranty Terms:

If you have a problem with your Precidio product and would like support, please contact us at: talktous@precidio.com.  We have a 2 year limited parts warranty, and will replace the affected part or parts, on at our discretion. To qualify, the item must not have abused or misused.  We do not warranty Drink in the Box or Snack in the Box from damaged resulting from exposure to excessive heat, such as the bottom rack of a dishwasher, where the heating coil gets too hot for most plastic products, or sterilizers.  DO NOT USE STERILIZERS OR MICROWAVES as they will damage your item.

Precidio will replace your item free of charge for the item, with a flat fee of $8.99 for shipping costs.  You will need to provide proof of purchase and a photo of the damage to qualify.  Please email us for more information.  This warranty is limited to US and Canada addresses.

Manufacturing Defects:

We do not accept returns of used products unless they are defective. Products which show signs of damage from misuse, abuse, excessive heat resulted stress (from using a bottom rack on a dishwasher which gets very hot, or a sterlizer), or in the case of Multi Flask – has broken glass are not considered defective are not eligible for refund or exchange. Multi Flask (Glass) insert is still made of glass, and will break if hit hard enough, or if a cleaning brush is forced into the opening, and this damage is not covered under our warranty.

Note:

• Multi Flask, Snack in the Box, Pure Safe-Shell and Drink in the Box should not be filled, closed and put into the freezer, as frozen liquids expand and can crack these containers.
• Drink in the Box and Snack in the Box should NOT be placed in the bottom rack of a dishwasher, and will last longest if simply hand washed.

You may purchase replacement parts for your Precidio product, if you have accidentally broken them. Please see our accessories section for parts, or call us at (905) 412-0156 ext. 16 for support, or email us at talktous@precidio.com.

Questions?

Call us at (905) 412-0156 ext. 16 for any return or exchange questions or email: talktous@precidio.com.

Shipping Damage:

While we pack our shipment with great care, but sometimes the outer package may become damaged in transit. If your package is received with visible damage, DO NOT SIGN FOR IT UNTIL YOU OPEN THE BOX AND CHECK ITS CONTENTS. Shipping damage is to be refused and the carrier will pay for the damage.

ALL REQUESTS FOR CLAIMS ON DAMAGED MERCHANDISE MUST BE WITHIN 3 DAYS OF RECEIPT by contacting (905) 412-0156 ext. 16. Precidio will review your order with you, and provide a Return Authorization Number (RMA), to approve you returning your shipment. Write this RMA number on the outside of your parcel before shipping to us. We are sorry, but we cannot accept any Return Shipments without a visible RMA on the exterior of the package.

If we accidentally ship you the wrong item, no problem – just let us know within 7 days and we will happily exchange it, and provide an RMA number to return the incorrect parcel. Call (905) 412-0156 ext. 16 for assistance.

Questions about your order?

No problem, just contact our customer service department and we will be happy to help: Call (905) 412-0156 ext. 16, or email: talktous@precidio.com,  for assistance.

Legal Terms Statement:

Due to recent predatory legal suits by entities seeking to cause organizations problems and expense for their own gain, we need to include the following legal statement, so they will let us focus our energy on just making and selling great, earth-friendly products which help families hydrate and snack in a healthy way.